Cookie Policy
1. What Are Cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit our website. They allow the website to recognize your device and store some information about your preferences or past actions. ITLOX uses cookies to enhance your browsing experience and provide you with personalized content.
2. How We Use Cookies
We use cookies for the following purposes:
- Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.
- Analytics Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Functional Cookies: These enable enhanced functionality and personalization, such as remembering your preferences.
- Marketing Cookies: These track visitors across websites to display relevant advertisements.
3. Detailed Cookie Information
3.1 Strictly Necessary Cookies
These cookies are essential for website functionality and cannot be disabled.
| Cookie Name | Purpose | Provider | Duration |
|---|---|---|---|
| ITLOX_SESSION | Session management and security | ITLOX | Session |
| CSRF_TOKEN | Cross-site request forgery protection | ITLOX | Session |
3.2 Performance/Analytics Cookies
These cookies help us understand website usage. Consent required under PECR.
| Cookie Name | Purpose | Provider | Duration |
|---|---|---|---|
| _ga | Distinguish unique users | Google Analytics | 2 years |
| _ga_[ID] | Store and count pageviews | Google Analytics | 2 years |
| _gid | Distinguish unique users | Google Analytics | 24 hours |
Google Analytics Privacy Policy: https://policies.google.com/privacy
Opt-out: https://tools.google.com/dlpage/gaoptout
3.3 Functionality Cookies
These cookies enhance your user experience. Consent required under PECR.
| Cookie Name | Purpose | Provider | Duration |
|---|---|---|---|
| ITLOX_PREFS | Store user preferences (theme, language) | ITLOX | 1 year |
| COOKIE_CONSENT | Remember cookie consent choices | ITLOX | 1 year |
3.4 Marketing/Targeting Cookies
These cookies track visitors for advertising purposes. Explicit consent required under GDPR/PECR.
Current Status: ITLOX does not currently use marketing or targeting cookies. If we introduce these in the future, we will update this policy and request your explicit consent.
4. Third-Party Cookies
We may use third-party service providers who may set cookies on our website. These include:
- Google Analytics: For website analytics and performance monitoring
- Social Media Platforms: For social media integration and sharing functionality
- Marketing Platforms: For email marketing and lead generation analytics
We do not have control over these third-party cookies. Please review the privacy policies of these third parties for more information about their cookie practices.
5. Cookie Consent and Management
Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences by cookie category
- Learn more about each cookie type
Note: Strictly necessary cookies will always be set as they are essential for website functionality.
Managing Preferences
Our Cookie Settings
You can change your cookie preferences at any time by:
- Clicking the "Cookie Settings" link in our website footer
- Clearing your browser cookies and revisiting the site
- Emailing us at privacy@itlox.com to update your preferences
Browser Controls
Most browsers allow you to control cookies through their settings:
Settings → Privacy and Security → Cookies
Options → Privacy & Security → Cookies
Preferences → Privacy → Manage Website Data
Settings → Cookies and Site Permissions
Third-Party Opt-Outs
https://tools.google.com/dlpage/gaoptout
https://youronlinechoices.eu (EU)
https://optout.aboutads.info (US)
6. Legal Basis for Cookie Processing
Under UK GDPR and PECR (Privacy and Electronic Communications Regulations), we process cookies based on:
Strictly Necessary Cookies
Legal Basis: Legitimate Interest (GDPR Article 6(1)(f)) and PECR Regulation 6(4) exemption for essential website functionality.
Analytics and Functionality Cookies
Legal Basis: Consent (GDPR Article 6(1)(a) and PECR Regulation 6(4)(a)). We obtain clear consent before setting these cookies.
Marketing Cookies
Legal Basis: Explicit Consent (GDPR Article 6(1)(a) and PECR Regulation 6(4)(a)). Currently not in use.
7. Cookie Retention and Deletion
Different cookies have different retention periods:
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain on your device for a set period (usually 1-2 years)
- Analytics Cookies: Typically retained for 24 months
- Marketing Cookies: Retained for 12-24 months
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Cookie Policy on this page and updating the "Last updated" date.
9. Contact Us
If you have any questions about our use of cookies, please contact us at:
ITLOX
Email: privacy@itlox.com
General Contact: contact@itlox.com
UK Office:
167-169 Great Portland Street
London, England
W1W 5PF
+442045583728
US Office:
11 Main St
Holmdel, NJ
07733-2105 United States
+17322349844